Promotions and discount codes may be subject to additional terms. Unless stated otherwise, only one promotional code may be used per order, codes cannot be exchanged for cash, and they cannot be applied retrospectively.

To protect customers and our business, we may conduct verification checks, request additional information, delay dispatch, refuse transactions or cancel suspicious orders. If an order is cancelled after payment has been processed, an appropriate refund will be issued.

Estimated delivery dates may be affected by courier delays, customs processing, weather conditions, public holidays, industrial action, regulatory inspections and circumstances outside our reasonable control.

International customers may be responsible for import duties, customs charges, VAT, local taxes and regulatory fees unless expressly stated otherwise. Failure to pay these charges may result in delays, returns or disposal of shipments by local authorities.

Ownership of products passes to you when full payment has been received. Risk transfers upon delivery to the delivery address provided at checkout. Please ensure that all delivery information is accurate.

Returned items must be unworn, unused, unaltered, undamaged and in their original condition. Original packaging, certificates, documentation and complimentary items should be included where reasonably possible.

Unless required by law, customers are responsible for return shipping costs and for ensuring items are securely packaged. We recommend using a tracked and insured delivery service. Customers remain responsible for returned goods until they are received by Meerayah.

If you receive a faulty, damaged or incorrect item, please contact us promptly at contactus@meerayah.com. We may request photographs, supporting information or return of the item for inspection.

Where a fault is confirmed, we may repair the item, replace it, offer a refund or provide another appropriate resolution, subject to applicable consumer rights.

Examples of covered defects may include faulty craftsmanship, defective clasps, defective settings, structural workmanship issues and faults arising from manufacturing processes. All warranty claims are subject to inspection and verification.

The warranty does not cover normal wear and tear, tarnishing, scratches, dents, accidental damage, impact damage, misuse, neglect, improper storage, chemical exposure, lost items, accidental gemstone loss, third-party repairs, unauthorised alterations or natural gemstone characteristics.

Without prior written permission, you may not copy, reproduce, republish, distribute, sell, modify or create derivative works from our content, or use Meerayah intellectual property for commercial purposes.

You are responsible for maintaining the confidentiality of your account credentials, providing accurate information and notifying us of unauthorised access.

You must not violate applicable laws, engage in fraud, misrepresent information, attempt unauthorised access, interfere with website operations, upload malicious software, use automated scraping tools, abuse customer service personnel or infringe intellectual property rights.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. To the fullest extent permitted by law, Meerayah is not liable for indirect, consequential, incidental or special losses, including loss of profits, revenue, business opportunities, anticipated savings, goodwill, data or business interruption.

We aim to maintain website access but do not guarantee uninterrupted, error-free or always-available services. Access may be suspended, restricted, modified or discontinued at any time.

Meerayah is not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, epidemics, government actions, strikes, transport disruption, utility failures, internet outages, cyber incidents, supplier failures or customs delays.

International customers are responsible for compliance with local laws relating to importation, customs, taxes, duties, product restrictions and regulatory obligations. Products must not be exported, re-exported, transferred or used in breach of applicable laws, sanctions, export controls or trade restrictions.

We may update these Terms from time to time. Changes become effective when published on our websites unless otherwise stated. Continued use of our websites after updates may constitute acceptance of the revised Terms where permitted by law.

These Terms and any disputes arising from them are governed by the laws of England and Wales. Nothing limits any mandatory consumer rights available under applicable law. If a dispute arises, please contact us first so that we can try to resolve it amicably.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions continue in full force. Failure to enforce a provision does not constitute a waiver. Meerayah may assign or transfer its rights and obligations where permitted by law; customers may not do so without written consent.

These Terms, together with referenced policies, form the entire agreement between you and Meerayah in relation to website use and purchases.